1Information We Collect
We collect information you provide directly to us, such as your name, email address, mobile phone number, mailing address, and property or unit details, as well as information created through your use of the Service, including support requests, documents you upload, and payment records. We also collect limited technical information automatically, such as log data and device information, when you access our websites and owner portals.
2How We Use Your Information
We use your information to provide and operate the Service for your community association: to maintain owner accounts and ledgers, process assessments and payments, deliver notices and account communications, respond to support requests, keep the Service secure, and comply with legal obligations. We do not use your information for advertising.
3Mobile Information and SMS Messaging
By providing your mobile phone number and expressly opting in, you agree to receive recurring transactional, account notification and customer care SMS messages from CasWise. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to cancel at any time. Consent to receive SMS messages is optional and is not a condition of purchasing or receiving any service. Carriers are not liable for delayed or undelivered messages.
4How We Share Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Apart from mobile data, we share information only with your community association and its authorized managers, with service providers who process data on our behalf under written agreements, and where required by law.
5Data Retention and Security
We retain personal information for as long as your association maintains an account with us and as required for legal, accounting, and audit purposes. We apply administrative and technical safeguards to protect personal information, including access controls and encryption in transit. No method of transmission or storage is completely secure.
6Your Choices and Contact
You may opt out of SMS messages at any time by replying STOP, and you may request access to, correction of, or deletion of your personal information by contacting us. Requests concerning association records may be subject to your association's governing documents and applicable law. Contact: admin@caswise.com, [email protected], +1 305-433-7701 / +1 305-464-3752 — CasWise, 8785 SW 165th Ave STE 103, Miami, FL 33193.