Every request tracked from report to resolution
Maintenance, architectural review and general enquiries arrive as records with a status the owner can follow, instead of calls nobody logged.
One queue, every kind
Maintenance, architectural review and account questions land in the same queue, tagged by unit, so nothing is handled twice and nothing disappears.
A status the owner sees
Received, in review, in progress, resolved. The owner follows their own request without calling the office to ask where it stands.
Evidence attached
Photographs and documents attach to the request itself, so the file is complete when someone asks what was reported and what was done.
The conversation stays with it
Replies from the manager and the owner are kept on the request, so a handover does not lose the history.
Fewer calls, better records
Most of the phone traffic in an association office is someone asking for a status. When the status is visible, the call does not happen and the answer is the same for everyone.
- Owners check progress themselves, at any hour
- Managers work a queue instead of an inbox
- Emergencies flagged and separated from routine work
- A closed request keeps its full history for later
Give the office one queue instead of five inboxes
Tell us how many units you manage and how the community is run today. We will walk you through it with your own numbers in it.